Help center

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FAQs

Explore our FAQs for all the info on the product. Can't find what you're looking for? Feel free to drop us an email at  [email protected]
What is Upsell Master?

Upsell Master is a Shopify app that helps you increase your average order value through intelligent upsell funnels at three key stages: pre-purchase, post-purchase, and thank you page. It uses smart algorithms to suggest relevant products to your customers at the perfect moment.

How does Upsell Master differ from other upsell apps?

Upsell Master stands out by offering:

  1. Three different funnel types in one platform
  2. Advanced analytics to track performance
  3. Smart product recommendation engine
  4. Easy A/B testing capabilities
  5. No coding required for setup
How long does it take to set up Upsell Master?

Most merchants can set up their first funnel within 15 minutes. Our intuitive dashboard guides you through the process, and no coding knowledge is required.

Is Upsell Master compatible with my theme?

Yes, Upsell Master is compatible with all Shopify themes. Our app automatically adapts to your store's design and maintains a consistent look and feel.

Will installing Upsell Master slow down my store?

No, Upsell Master is optimized for performance and loads asynchronously, ensuring your store's speed isn't affected.

How do the different funnel types work?

  1. Pre-Purchase Funnel: Shows relevant offers before checkout completion
  2. Post-Purchase Funnel: Displays offers immediately after purchase
  3. Thank You Page Funnel: Presents targeted offers on the order confirmation page
Can I customize the appearance of my upsell offers?

Yes, you can fully customize the design of your offers, including:

  1. Colors and fonts
  2. Button styles and text
  3. Product display layout
  4. Custom images and descriptions
How does the analytics dashboard work?

Our analytics dashboard provides real-time insights into your funnel performance, including conversion rates, revenue generated, and best-performing products. You can filter data by date range and funnel type to optimize your strategy.

Is there a free trial?

Yes, we offer a 14-day free trial with full access to all features. No credit card required to start.

What happens after the free trial?

After the trial, you can choose from our different pricing plans based on your needs. All plans include core features, with higher tiers offering additional capabilities and premium support.

Can I change plans at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is adjusted accordingly.

How do I contact support?

You can reach our support team through:

  1. Email: [email protected]
  2. Live chat in your dashboard
  3. Support ticket system